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TCFCR Press Releases

APRIL 26, 2017
The Endangered Customer: Eight Steps to Guarantee Repeat Business is Now Available in Audiobook

FEBRUARY 1, 2016
The Demise of Customer Loyalty

DECEMBER 18, 2012
Richard Shapiro, Founder and President of The Center for Client Retention, Author of “The Welcomer Edge” Lectures in Mexico, March 2013, on Customer Acquisition

OCTOBER 13, 2010
ENTREVISTA, A Division of the Center for Client Retention, Announces Results of Its Connecting to the Americas Benchmarking Study

JANUARY 20, 2011
The Center for Client Retention Announces New Primary Market Research Division for Small Businesses

JULY 21, 2010
The Center For Client Retention Announces How to Use Customer Service as a Competitive Differentiator

FEBRUARY 11, 2010
The Center for Client Retention Social Media Study Finds Consumers Appreciate When Companies Respond to Postings

More Information

The Center For Client Retention
300 Connell Drive, Suite 1200 Berkeley Heights, NJ 07922 USA

Media Contact

Dawn Kirspel 973-258-9346 info@tcfcr.com

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Overview of TCFCR

TCFCR deep dives into a company’s procedures, practices and communications determining strengths and weaknesses. These findings are leveraged to create an exceptional customer experience, nurture loyalty and increase customer retention. TCFCR's core services are survey research, training and consulting.
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300 Connell Drive
Suite 1200
Berkeley Heights, NJ 07922
1-973-258-9400
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