TCFCR Press Releases

APRIL 26, 2017
The Endangered Customer: Eight Steps to Guarantee Repeat Business is Now Available in Audiobook

FEBRUARY 1, 2016
The Demise of Customer Loyalty

DECEMBER 18, 2012
Richard Shapiro, Founder and President of The Center for Client Retention, Author of “The Welcomer Edge” Lectures in Mexico, March 2013, on Customer Acquisition

OCTOBER 13, 2010
ENTREVISTA, A Division of the Center for Client Retention, Announces Results of Its Connecting to the Americas Benchmarking Study

JANUARY 20, 2011
The Center for Client Retention Announces New Primary Market Research Division for Small Businesses

JULY 21, 2010
The Center For Client Retention Announces How to Use Customer Service as a Competitive Differentiator

FEBRUARY 11, 2010
The Center for Client Retention Social Media Study Finds Consumers Appreciate When Companies Respond to Postings