Are you in the game? – Day 2 of the SOCAP Symposium

big data

Day 2 of the SOCAP Symposium did not disappoint.  Today was filled with great sessions that gave me tons of terrific notes to bring back to the team.  The day opened with a great speaker, Gabe Zichermann (my personal favorite of the Symposium) who spoke about gamification – what an amazing concept for contact centers.

Here are a few tweets from the day:

Gamification changes behavior by focusing on positive behavior @gzicherm #symp13

RT @gmogy: Use the power of gaming to change behavior. #symp13 @gzicherm.

RT @MRDUVA: Need to bake in to every interaction — feedback, friends and fun #symp13

(Authentic) Tribalism is an important motivator. @gzicherm #symp13

RT @lilSewnut: #symp13 recognition by your community is the strongest motivator: status, access, power and then lastly stuff; be engaged, be inspired

RT @astutesolutions: Who enjoyed learning about #bigdata and #voc at #symp13?! Learn a little more:  #custserv #crm

RT @bsdalton: “Technology is secondary. Modality first!” (Lather, rinse, repeat!!!) #symp13

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