Welcomer Stories

The Power Of A Simple Thank You

The Power Of A Simple Thank You

“Thank you” – two simple words that can mean something genuine or nothing at all depending on the way they are delivered. I am surprised by how often I hear frontline associates speak these two words, devoid of meaning and emotion. However, when these same two words are spoken or even written by a service …Continue Reading

Importance of making a good first impression

Filed in Blog, The Welcomer Edge, Welcomer Stories by on April 3, 2012 0 Comments
Importance of making a good first impression

When a customer calls your company, how should it sound? To hear a short excerpt from The Welcomer Edge: Unlocking the Secrets to Repeat Business, please click this link or simply click on the image below. To hear more, visit Audible.com.

From Robot to Welcomer: Making Teens More Endearing

From Robot to Welcomer: Making Teens More Endearing

On Sunday, March 11, I was invited to be interviewed by Peter Solomon, a well -known and respected radio show host on WIP Philadelphia. I was looking forward to the interview, but the program was at 6:00 am and it was also the same weekend that daylight saving time began. So, it was really early. …Continue Reading

Welcome to Asheville!

Welcome to Asheville!

We all know that flying can be a hassle. Long lines, extensive waits, delayed and cancelled flights, and frequently robotic, indifferent or even hostile gate agents can make air travel unpleasant and difficult. I understand that many of these issues are out of the control of the airlines and the people responsible for the airline …Continue Reading

Turning a Resolution into a Lifetime Customer

Filed in Blog, Welcomer Stories by on January 2, 2012 0 Comments
Turning a Resolution into a Lifetime Customer

It’s January, and we all know what happened one minute after midnight on December 31st; if you are like most, you probably pledged to eat healthy, sign up for a new gym, find a new hair stylist or something similar. New Year’s resolutions are a tradition and these resolutions can frequently translate into a great …Continue Reading