The Welcomer Edge

Tips For Customer Engagement

Filed in Blog, Call Centers, The Welcomer Edge by on March 19, 2013 0 Comments
Tips For Customer Engagement

Customer engagement can mean the difference between a “good” customer experience and an “amazing” customer experience.  In engaging with your customers, a little can go a long way, but you have to train your contact center agents on how to engage. Watch our Welcomer Tip of the Month to find out some quick and simple …Continue Reading

New Call Center Training: The Welcomer Training Gives You The Competitive Edge!

New Call Center Training: The Welcomer Training Gives You The Competitive Edge!

Poor customer experiences result in an estimated $83 billion loss by US enterprises each year.  Customer satisfaction, loyalty and repeat business are all tied directly to the customer experience. If your sales personnel are not consistently providing superior service and ‘wowing’ your customers, your business will not succeed. But delivering this level of service requires …Continue Reading

What is a Welcomer?

What is a Welcomer?

Almost all of us have at least one Welcomer in our lives; you just may not know that was their designation. A Welcomer is a sales or service provider who knows you by name. You probably know theirs as well. They remember that you just came back from vacation with your family or that your …Continue Reading

13 Tips To Becoming A Welcomer

13 Tips To Becoming A Welcomer

    To get you started in 2013, here are 13 tips to becoming a Welcomer! Don’t think of helping a customer as the end of a transaction, but as the start of a customer’s lifelong retention journey. At the very least, you should train associates that one-word answers are not acceptable. More important than …Continue Reading

Is Good Customer Service Simply Enough?

Filed in Blog, The Welcomer Edge, Welcomer Stories by on November 7, 2012 0 Comments
Is Good Customer Service Simply Enough?

Today I am excited to share with you an except from Chapter 10 of The Welcomer Edge:  Unlocking the Secrets to Repeat Business. My cousin Eric told me about a terrific service experience at Home Depot. He visited the store branch to purchase bags of water-softener salt. You may know that these sizeable bags are …Continue Reading