The Welcomer Edge

What are some things you should always say to your customers?

What are some things you should always say to your customers?

You never get a second chance to make a first or last impression with your customers.  Find out what a Welcomer always says to make each interaction with the consumer memorable and engaging. Watch our Welcomer Tip of the Month to find out some quick and simple tips for customer engagement! Providing excellent customer service …Continue Reading

Coaching Call Center Reps For Success

Coaching Call Center Reps For Success

Welcomers make more than great call center agents, they also excel in leadership positions.  A Welcomer as a leader or coach will encourage all call center representatives to be more welcoming, this video gives you tips on how to coach your agents for success. Watch our Welcomer Tip of the Month to find out some …Continue Reading

What is the goal of every call center interaction?

What is the goal of every call center interaction?

Every customer interaction is different; each customer has their own needs and wants.  However, Welcomers have one goal in mind as they connect with customers.  Watch as this natural born Welcomer tells us what their goal for every interaction with a customer is. Watch our Welcomer Tip of the Month to find out some quick …Continue Reading

Welcomers Make The Best Managers

Welcomers Make The Best Managers

A Welcomer isn’t just good at building relationships with your consumers, they also make incredible leaders and managers.  Having a Welcomer in a management role in your business will encourage team members to act and think like Welcomers.  Since a Welcomer naturally wants to help others, they are natural leaders who make an effort to …Continue Reading

Welcomer Tips For Call Center Managers And Supervisors

Filed in Blog, Call Centers, The Welcomer Edge by on April 1, 2013 0 Comments
Welcomer Tips For Call Center Managers And Supervisors

It’s not just important to train your staff to act and think like Welcomers, it’s also important to treat your Welcomers with extra care and support.  As call center managers, understanding the value in your Welcomers, goes a long way in keeping them engaged! Watch our Welcomer Tip of the Month to find out some …Continue Reading