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Can technology replace the human connection in CX? [Video]

Filed in Blog, Call Centers, Customer Experience, Customer Service, E-commerce, Hospitality, Personalizing Service, Press, Repeat Business, Retail, Small and Medium Businesses, Technology by Dawn Kirspel on July 6, 2017
Beginning Client Communication Tips [8 Helpful Tips]

Think technology can do everything? Perhaps you should reevaluate…we love our Siri, but it’s not the same as interacting with a real person! The human to human connection is key to ensuring quality customer service and repeat business.

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Tags: cx, human connection, repeat business, video

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