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jacob9701
3 min read
Ten Tips for Effective Networking
According to Webster’s dictionary, networking is “the cultivation of a productive relationships for employment or business.” The key word...
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jacob9701
3 min read
Is it Worth Paying Experienced Retail Associates Higher Salaries?
In a recent article in The Washington Post, Minimum Wages are Rising, Pay for Experienced Retail Workers is Not, the authors...
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jacob9701
3 min read
Many E-Commerce Sites Are Stupid
E-commerce sites don’t make sense. In many cases they look like every other site, cluttered and not easy to search for the Contact Us...
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jacob9701
6 min read
2019 Retail Trends
If we don’t look ahead we risk being left in the dust, and perhaps nowhere is that risk greater than with the emergence of Artificial...
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jacob9701
7 min read
2019 Customer Experience Trends
Customer Experience trends are bigger and better for 2019. Artificial Intelligence (AI) tops the list, with a virtual army of app...
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rshapiro47
6 min read
2020 Customer Experience (CX) Trends
Our customers’ expectations are growing exponentially. Although technology helps companies facilitate CX strategy, without the human...
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rshapiro47
6 min read
2020 Retail Trends
Retail stock prices forecast the future. The predictions for 2020 are dim. In 2019, global trade tensions, economic uncertainty and the...
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rshapiro47
2 min read
Retailers Underestimate the Value of the Telephone
Once upon a time, a very successful department store owner answered the telephone one evening. On the other end of the line was a...
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