Blog

Do customer satisfaction surveys truly deliver actionable insights that enhance satisfaction and drive loyalty?

What exactly is the value of a customer? Most companies do not understand this concept or its value. Associates who work for companies...

Paul McDonald and Ashwath Rajan drew widespread scorn this week after their company, Bodega, was profiled by FastCompany in an article...

I recently attended a retailing conference in New York City. On the ride up in the elevator to the 36th floor, I overheard two retail...