Dawn Kirspel's Latest Posts
Beginning Client Communication Tips [8 Helpful Tips]
![Beginning Client Communication Tips [8 Helpful Tips]](http://i0.wp.com/tcfcr.com/wp-content/uploads/caring-for-customers-after-the-sale.jpg?resize=240%2C180&ssl=1 "Beginning Client Communication Tips [8 Helpful Tips]")
Today we are excited to share with you a guest post by Danielle Adams. Mastering good client communication is the first step to a great relationship, but it’s also important to show client appreciation through gifts, letters, and thoughtful activities. Check out these great client communication tips and show your clients how much you care …Continue Reading
Why Customer Service Training Fails and How to Avoid It
Today we are excited to share with you a guest blog from Jeff Toister. Experienced customer service managers give it two weeks. That’s the maximum amount of time you see employees increase their effort and service focus immediately after the typical customer service training class. However, it is often much less. Most employees have good …Continue Reading
The Link Between Customer’s Senses and Increased Sales
Today we are excited to share a guest blog from Jasmine Williams. One of the ways that major brands enhance marketing is by appealing to all five senses. Engaging customers at every level provides them a better experience. SIGHT To help your customers adjust quickly to your physical store, make sure you have a well-organized …Continue Reading
Customer Expectations Work Both Ways: Know When to Engage, and When to Step Back
This week’s CX Beat post is in response to A Tricky Little Customer Service Secret: Wowing Customers Can Turn Them Off (If You Do It Wrong), by Micah Solomon. No matter the industry, any time that frontline representatives are at work, they are learning how to deal with and manage customer expectations. While typically, the …Continue Reading
Five Ways Ecommerce Stores Can Keep Existing Customers Engaged
Today we are excited to share a guest post from Johanna Rivard. 5 Ways Ecommerce Stores Can Keep Existing Customers Engaged Did you know that about 571 websites are created every minute of every day? Whether they are directly competing with your start up business or not, there’s a clear message that’s pervading here: the …Continue Reading
