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Ask A CX Expert: Call Center Automation [Video]

Filed in Blog, Call Centers, Customer Experience, Customer Service, Personalizing Service, Technology by Matt Searfoss on July 26, 2017
CX Expert

This week our #CXExpert is discussing automation and the use of artificial intelligence software in call center environments. What do you all think? Would AI be an added value in call centers?

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Tags: call center, call center technology, customer service, video

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