2018 Customer Experience Trends – Free eBook


TCFCR’s 2018 Customer Experience Trends is now available to download as a FREE eBook! Download this eBook to learn the most popular trends that will rock the customer experience world next year. Whether it is wearable technology, or voice assistants that better understand and help us, 2018 is sure to see a great deal of new and exciting CX action.

If there is one element that remains common through each of these trends, it is the ever-growing presence of consumers that know exactly the kind of service they want, when they want it, and how they want it. In 2018, we will see consumers being served exactly the drink they like without even having to place their order through a small wearable medallion. We will also see concierge services moving in to uncharted territory like the world of medicine.

The trends outlined in this eBook are certain to be taking the customer experience world by storm in 2018. Complete the form below to download your FREE copy today and get a head start on what all CX Experts will be talking about in the coming year.

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