2016 Customer Experience Trends – Free eBook

Filed in Blog, Call Centers, Customer Experience, Customer Service, E-commerce, Ebook, Hospitality, Personalizing Service, Repeat Business, Retail, Small and Medium Businesses, Social Media, Technology by on January 5, 2016
2016-customer-experience-trends-ebook

TCFCR’s 2016 Customer Experience Trends is now available as a free eBook!  In this free customer experience eBook authored by Richard R Shapiro, you’ll learn what to expect in 2016.

According to Accenture, the “Switching Economy” is up 29% since 2010 as companies struggle to keep up with the non-stop customer.  Personalized customer experience is the most successful weapon to fight customer attrition. Companies with a customer centric culture coupled with a customer experience strategy will create loyalty. Loyalty in turn advances a higher percentage of repeat customers.

2016, the era of the endangered customer.  Find out what trends we expect to see submitting your information and downloading the eBook today.

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