As a call center executive, you understand the need to provide excellent customer service during every transaction. You understand that even with the highest technological advancements, if your call center agents are not consistently providing superior service and ‘wowing’ customers, your business will not succeed in this highly competitive environment. To provide this superior customer experience, your staff requires detailed preparation and targeted call center training to create that ultimate encounter.
As defined in The Welcomer Edge: Unlocking the Secrets to Repeat Business, a Welcomer is someone who:
- Effectively connects with customers as people first, customers second.
- Provides information that not only addresses a question or issue but further educates the customer by relaying other useful, relevant data.
- Creates relationships which encourage brand loyalty and ensures future patronage
Unfortunately, a natural born Welcomer is rare, but our proprietary training gives you The Welcomer Edge by training your employees to think and act like Welcomers. With a larger number of Welcomers on staff, your call center will more effectively deliver the level of customer service that will translate into higher sales, increased loyalty, improved customer retention and lower transaction costs, putting your company ahead of others in your industry!
Differentiate your call center from the competition – get the edge, The Welcomer Edge!
The Welcomer Training for Contact Centers is specifically designed to improve the interaction and engagement skills of frontline representatives and management personnel in Contact Centers of various sizes and customer service functions.
Priced at $60 per person, the call center training program includes:
Needs Analysis: A one hour pre-training, consultative call to discuss and define your call center’s needs, your objectives for the training and overall goals. Valued at $350, this session is included, free of charge, with the Welcomer Training program, to help you introduce the program and prepare your staff for optimal results.
Interactive Training: A two hour, self-paced, interactive e-learning training session for agents and contact center management. Our unique program is comprised of a variety of learning modalities to accommodate a range of learning styles. The call center training includes:
- Written instruction
- Training exercises and quizzes
- Practical audio and visual examples
- Tips and advice from actual Welcomers and more!
Training Review: A one hour, post training consultative call, also valued at $350, to review the training outcomes and discuss the next steps needed to ensure effective implementation.
The Welcomer Training for Call Centers will help ensure that every customer interaction will be a memorable one!
Benefits to our call center training include:
- Increasing the department’s value to the organization
- Improving customer satisfaction and loyalty
- Increasing sales and repeat business
- Generating positive social media posts and referrals
- Engaging your staff and encouraging a higher level of professionalism in delivering the ultimate customer experience
Poor customer service results in an estimated $83 Billion loss by US businesses each year. Get your Call Center agents the training they need, Welcomer Training, a process that will begin a journey of a lifetime.
