Turning an angry customer into a happy one

call center training

Handling a difficult situation with a customer can be upsetting to both the customer and the call center representative. Watch how a Welcomer handles these types of situations.

Watch our Welcomer Tip of the Month to find out some quick and simple tips for customer engagement!

Providing excellent customer service is key to business success. Give your business the competitive edge, The Welcomer Edge! Click here to learn more about the Welcomer Call Center Training Program and to get started today.…

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About the Author ()

Richard R. Shapiro is Founder and President of The Center For Client Retention (TCFCR) and a leading authority in the area of customer satisfaction and loyalty. For 28 years, Richard has spearheaded the research conducted with thousands of customers from Fortune 100 and 500 companies amassing the ingredients of customer loyalty and what drives repeat business. His first book was The Welcomer Edge: Unlocking the Secrets to Repeat Business and The Endangered Customer: 8 Steps to Guarantee Repeat Business, was released in February, 2016.

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