Testimonials

Clients testimonials

Client testimonials are important to us since we are in the feedback business.  We tell all prospective clients that they can reach out to any of our current or former clients as a reference to hear how we’ve helped them throughout the years.  We are an investment for your business so we want to make sure you have all of the facts when making your decision!

 

Here are just a selection of testimonials from our clients we have the pleasure of working with:

We have just finished our first partnership with The Center For Client Retention. All parties involved, both internal and external to our company, expressed their positive impression of the professionalism and attention to detail given by TCFCR in the interview process during a customer survey. There is no doubt we will be utilizing their services again in the future

– Inside Sales Manager
Global Market Leader In Highway Safety Products And Solutions

We have partnered successfully with The Center For Client Retention for the past three years. Through this partnership, we have been able to gain valuable insights into consumer behavior, customer satisfaction and motivation

– Director, Call Center
 Global Pharmaceutical Company

The Center For Client Retention has done several studies for us over the past decade, providing information which we have used in a variety of ways, from validating our value as a department to making changes in our processes. And, it goes without saying that the information which we have gained from these studies has been very valuable to us in moving forward to growing closer to our consumer. The studies have also served as a valuable ongoing benchmark, providing information for us in doing process assessments. The Center For Client Retention staff proved themselves to be very helpful in designing our studies, knowledgeable about the work we were doing together, and helpful and willing in providing extra information and help to us when called upon during the years

– Director Of Consumer Affairs 
Leading Beauty Care Company

TCFCR has been able to provide our company with an objective view of our consumer affairs services within the industry. This external view has enabled us to promote the return on investment to the company, and adjust programs based on perceived consumer value. The professionalism and support of TCFCR has been extremely appreciated

– Manager, Consumer Affairs
Consumer Packaged Goods Company

I have been impressed by TCFCR’s ability to follow-up on our customers via in-depth telephone interviews. We were able to obtain high quality information and feedback on our efforts to provide information, as well as have a large enough sample to draw definitive conclusions and eliminate potential bias. Also, the qualitative responses from individuals could be used to support critical findings with specific, real world examples. We plan to use this organization again to further our knowledge and impact

– Director, 
Fortune 100 Pharmaceutical Call Center

Creating a customer-focused organization takes a lot more than simply publishing a new mission statement. It touches every part of the business and requires a long term commitment to make it an integral part of all operations. We began our journey over 20 years ago and Richard Shapiro and his team have been on the trip with us for nearly that long too. The experience and insights that he brought helped us understand where we were, what our customers’s perceptions and expectations were, and equally important, where our competition was. These learnings have been key to staying on course and making the progress necessary to become a preferred supplier in our industry.

Understanding too, that the journey never really ends is important. Through Richard’s efforts, we are able to keep pace with customer expectations across varying business and market segments, as they have evolved over the years. As technology has changed in our industry, so have his processes and methods, guaranteeing that we are not left behind. This has lead to recognition of the importance and value of this type of focus globally, and similar efforts that are now in place internationally

– Vice President Of Sales & Marketing
, Business-To-Business Client

We have been delighted with the first two studies your team conducted on our behalf. While we are a 137-year-old organization enjoying very long-time, loyal relationships with our customers, there were many nuances and revealing moments of truth in the responses your team gathered in both the in-depth survey to our key customers and during the Mystery Shopping with our competition. We received actionable ideas and very specific recommendations from you that we were immediately able to implement. That alone has been very valuable to our efforts. Maybe the biggest surprise has been the reaction of our Call Center staff. CSR’s, upon seeing the results presentation are ‘now the hunt’; for improvement all on their own! I never expected this to provide a boost to morale, but that has been a great side-benefit. Thank you to the entire TCFCR Team. Each of you has been totally professional and a joy to work with on this project. Can’t wait for the next time! We look forward to a long and productive relationship

– Director of Customer Service, 
Publishing Industry Leader

Our customer satisfaction group recently partnered with The Center For Client Retention on two major and extensive research studies to help us better understand the economic value and impact of effective customer recovery practices, both in our US restaurants and at our 800-number customer contact center. In addition to delivering all end-state objectives within budget and on time, TCFCR staff were terrific partners who provided tremendous value, perspective and guidance in every phase of the process, from determining the right research methodology and questions, survey execution, analysis, actionable insights and executive summary

– Senior Director, Customer Satisfaction, 
Major International Restaurant Chain

There is an invaluable mix of products and professionals available through TCFCR; that their satisfaction measurement is a superb way to demonstrate a Consumer Affairs department’s contribution to the bottom line, and working with their team is both an education and a pleasure; that TCFCR data is a great way to position the customer care function as adding value to one’s business, rather than being viewed as just another cost center

– Director
, Consumer & Public Affairs, Worldwide Beauty Care Company

[button link=”http://www.linkedin.com/in/richardrshapiro” color=”dark_blue” target=”_blank” size=”medium”]Interested in reading more?  Check out Richard Shapiro’s LinkedIn page for more recommendations[/button]