In 2011, TCFCR announced their newest division which caters to Small to Medium Businesses. While providing world-class customer retention and consulting services to Fortune 100 and 500 companies was always previously our primary focus, we realized how valuable customer feedback is to any organization. Customer retention, organic growth and brand loyalty are equally vital to the success and bottom lines of small and medium businesses.
To fill the needs of small to medium businesses for better customer intelligence, our Small/Medium Business Division provides customer satisfaction and loyalty research services, custom-designed for their audiences and budgets. Small and medium sized companies generally provide good customer service but lack the tools to analyze their client relationships and leverage off that knowledge to grow their business and increase profits. We make that possible.
Small to Medium Business Division research components include:
- A comprehensive questionnaire emailed to your customers
- Targeted research to monitor and assess customer feedback
- A thorough review of your results
Benefits of the customer satisfaction research include:
- Measurement of successful service delivery
- Reduced customer attrition
- Creation of life-long brand advocates
- Customer testimonials for marketing purposes
- Improved bottom line results