ENTREVISTA™ is dedicated to helping the contact center community respond to the rapidly increasing Latino population, which is growing in number, buying power and brand advocacy. We have Latino cultural experts on staff to help you learn how to appropriately and successfully service this market. Is your company ready to respond to the Latino consumer?
ENTREVISTA Goes Global!
In addition, as the global economy grows more encompassing each day, multi-lingual communications become more integral in a company’s continued success. Many of our clients have a global presence and TCFCR has responded to their needs by expanding our own menu of languages. In addition to English and Spanish, we now can conduct Internet-based surveys in any language.
An ENTREVISTA study of consumers who have contacted call centers in North and South America revealed that nearly two-thirds of consumers told others about their experiences with the contact centers. 85% of those comments were either positive or neutral. Click here to read more about this study’s findings.