Our Benchmarking Insights division offers research studies that allow you to see how you compare against other companies. These studies enable you to measure your performance against previous results as well as other companies within and outside of your industry, in an effort to achieve best-in-class service delivery.
2013 Benchmarking Studies:
Social Media Study helps you gain an understanding of your customer’s social media behaviors and what their expectations are of you as a company. Read recent findings from this study.
Contact Center Communication & Connection Study determines the level of connection call center representatives have with the brands and company they represent. Read some findings from this popular study!