Tag: video

Deep CX Thoughts Episode Five: The Customer Loyalty Process [Video]

Deep CX Thoughts Episode Five: The Customer Loyalty Process [Video]

This week, we are sharing a #DeepCXThought about the importance in each step of an interaction to building longstanding customer loyalty. #CX #CustServ  

Deep CX Thoughts Episode Three: Customer Service as a Differentiator [Video]

Deep CX Thoughts Episode Three: Customer Service as a Differentiator [Video]

In this highly competitive business economy, only those companies that place customer service as a high priority on their agenda will continue to thrive, survive, and drive growth. #DeepCXThoughts

Deep CX Thoughts: Episode One (Creating Customer Connections) [Video]

Deep CX Thoughts: Episode One (Creating Customer Connections) [Video]

In our first episode of Deep CX Thoughts, we share some insight on how to teach associates to always strive for improving relationships with customers. Check it out and let us know any #DeepCXThoughts you’d like to see featured!

Ask a CX Expert: Subscription Services [Video]

Ask a CX Expert: Subscription Services [Video]

Check out what our CX Expert has to say about customer service on subscription-based services. For more information, read his blog post this week that goes into even more detail at http://tcfcr.com/6-tips-to-retain-subscription-services-cu…/

Ask A CX Expert: Thoughts on Amazon’s Whole Foods Purchase [Video]

Ask A CX Expert: Thoughts on Amazon’s Whole Foods Purchase [Video]

Listen to our #CXExpert and what he has to say about Amazon.com and its purchase of Whole Foods Market. It will be interesting to see how this effects the #CX when shopping in store. Share this video with your friends so we can hear their thoughts!  #retail