Tag: trends

2018 Customer Experience Trends

2018 Customer Experience Trends

Most executives talk about improving the customer experience—even of creating the quintessential customer experience—but too few walk the talk when it comes to developing and implementing strategies, policies, and training initiatives that can truly make a difference. Some exceptional firms are going all-out and competition dictates  others will either catch up or fade away. Review …Continue Reading

2018 Retail Trends-Free eBook!

Filed in Blog, Customer Experience, Customer Service, Ebook, Retail by on November 14, 2017 0 Comments
2018 Retail Trends-Free eBook!

TCFCR’s 2018 Retail Trends is now available as a FREE eBook, which can easily be downloaded onto your computer or favorite mobile device for easy browsing ability. In this customer experience eBook authored by Richard Shapiro, retailers will learn how to stay ahead of trends in the coming year and what customers look for in …Continue Reading

Stop Asking: Investing In Customer Experience IS Worth It

Filed in Blog, Customer Experience, Customer Service, CX Beat by on September 14, 2017 0 Comments
Stop Asking: Investing In Customer Experience IS Worth It

This week, our CX Beat rounds up some interesting customer service articles all focusing on how different industries are experimenting with customer experience investment and how important that investment is in order to remain competitive in today’s challenging business landscape. From one company that is investing in the latest technology to test customer experience, to …Continue Reading

15 for 2015 – Customer Service Trends

15 for 2015 – Customer Service Trends

A new year is approaching and time to tap into what’s here and now.  What should your company focus be to make it the best?  All businesses, any size, any industry should examine some of the trends I see. 1.    Chat is here to stay More brands than ever before are offering chat as an …Continue Reading

Customer Service Recommendations For 2013

Customer Service Recommendations For 2013

As 2012 is quickly coming to a close, I thought it would be beneficial to provide 9 recommendations that companies should consider implementing in 2013: Share The Power Hire carefully, train effectively and then empower your employees to do whatever is necessary to execute their job responsibilities in a customer-friendly manner. In these quickly changing …Continue Reading