Tag: training

A Pop Culture Guide to Customer Care Training

A Pop Culture Guide to Customer Care Training

Looking for a guide to build your customer care training session off of? Then look no further than the TV in front of you! Not everyone learns the same way, and today we are sharing with you some examples that excellent customer service training can adopt for those who may be more visual or auditory …Continue Reading

Give Your Customers Hope

Give Your Customers Hope

It’s midnight, the first day of January, and the world is celebrating!  It’s a New Year!! Technically and physically nothing is different about the initial moments of 2014 compared to the last minutes of the year before. We are still the same person. What’s changed is that we have hope. We have aspirations of good …Continue Reading

Can you always believe the IVR message?

Can you always believe the IVR message?

Frequently, people ask me which companies have the best service.  I generally mention American Express as an example. They seem to hire the right people, train them appropriately and do not sound scripted. Although I check my online account a few different times during the month, I periodically call the toll free number with a …Continue Reading

Welcomers Make The Best Managers

Welcomers Make The Best Managers

A Welcomer isn’t just good at building relationships with your consumers, they also make incredible leaders and managers.  Having a Welcomer in a management role in your business will encourage team members to act and think like Welcomers.  Since a Welcomer naturally wants to help others, they are natural leaders who make an effort to …Continue Reading

Call center coaching in disguise

Filed in Blog, Call Centers, Customer Service by on April 16, 2013 0 Comments
Call center coaching in disguise

Call center coaching revolves around delivering the message effectively to your agents.  Tired of one-on-one meetings with your representatives to deliver feedback?  How about a different plan to get your point across by providing “weekly tips.” These are short emails that include information and instruction on a particular topic. How to get started with your …Continue Reading