Tag: tips

Deep CX Thoughts Episode Seven: Human Story Behind Each Purchase [Video]

Deep CX Thoughts Episode Seven: Human Story Behind Each Purchase [Video]

In this week’s episode, we are sharing a #DeepCXThought highlighting that each purchase a consumer makes has a human element to it. If employees can recognize this human element, they will begin developing meaningful and longstanding relationships with their customers.  

Deep CX Thoughts Episode Six: Passionate Retail Employees [Video]

Deep CX Thoughts Episode Six: Passionate Retail Employees [Video]

With the Holiday Shopping season underway, it is important to recognize that great retail employees are those who naturally care and want to help. Without a desire to provide the best experience for customers, any retail shopping experience will fall flat! #DeepCXThought  

Deep CX Thoughts Episode Four: Establishing the Human Connection [Video]

Deep CX Thoughts Episode Four: Establishing the Human Connection [Video]

Our #DeepCXThought this week covers the importance of making a human connection with customers. Value each customer’s individuality and humanity, and your relationship will thrive!

CX Expert’s Tips for Repeat Business: A Sneak Peek [Video]

CX Expert’s Tips for Repeat Business: A Sneak Peek [Video]

This week, we are sharing a sneak peek of our CX Expert’s 13 Tips to Guarantee Repeat Business. If you want to learn more, grab his book “The Endangered Customer” today!

The CX Circle: Insights from Sensemaking

The CX Circle: Insights from Sensemaking

For our next installment of the CX Circle Book Club, our team read Sensemaking: The Power of the Humanities in the Age of the Algorithm by Christian Madsbjerg. While the book was only published this year, the points that are made present a new way to look at issues that has been occupying debates around …Continue Reading