Tag: Technology

The CX Circle: Insights from Everybody Lies

Filed in Blog, Customer Experience, CX Circle, Technology by on December 14, 2017 0 Comments
The CX Circle: Insights from Everybody Lies

To finish out the CX Circle year, we chose to read Everybody Lies: Big Data. New Data. And What The Internet Can tell Us About Who We Really Are by Seth Stephens-Davidowitz. When we first picked up the book, we thought it would be primarily about personal data and how it can be used to …Continue Reading

2018 Retail Trends-Free eBook!

Filed in Blog, Customer Experience, Customer Service, Ebook, Retail by on November 14, 2017 0 Comments
2018 Retail Trends-Free eBook!

TCFCR’s 2018 Retail Trends is now available as a FREE eBook, which can easily be downloaded onto your computer or favorite mobile device for easy browsing ability. In this customer experience eBook authored by Richard Shapiro, retailers will learn how to stay ahead of trends in the coming year and what customers look for in …Continue Reading

Ask a CX Expert: CX In The Age of Self-Serve and A.I. [Video]

Ask a CX Expert: CX In The Age of Self-Serve and A.I. [Video]

This week, our #CXExpert discusses the benefits of integrating technology into the customer experience. However, companies need to continue instilling the human connection through their high-tech offerings.

Companies Have Slashed Costs to Show Profits: Technology Is The Next Frontier

Companies Have Slashed Costs to Show Profits: Technology Is The Next Frontier

Since the economic downturn in 2008, corporate America has been managing to squeeze profits by reducing budgets, stretching staff thin and adding technology at every turn to reduce human interactions. Now the wake-up call!  Virtually, everything has been turned into a commodity. According to Mike Berman, founder of Berman Means Business and a leading turnaround …Continue Reading

The Future of the Customer Experience

Filed in Blog, Customer Service, Technology by on December 11, 2013 0 Comments
The Future of the Customer Experience

Brian Vellmure, a prominent customer experience consultant, recently wrote an articulate and insightful blog.  The future of the customer experience was highlighted and how the digitization of everything we touch and hear will affect the way we do business sooner than can be imagined; in fact, it’s happening now. While Brian stresses how technology will …Continue Reading