Tag: tcfcr

New Primary Market Research Division for Small Businesses

Filed in Blog, Small and Medium Businesses by on January 17, 2013 0 Comments
New Primary Market Research Division for Small Businesses

The Center For Client Retention (TCFCR) has announced plans to open a new Small Business Division to provide customer satisfaction and loyalty research for small and medium-sized companies. For the past 23 years, The Center For Client Retention has exclusively offered its customer retention and consulting services to Fortune 100 and 500 corporations. “This new …Continue Reading

Customer Comments on Social Media Sites Continue to Increase

Filed in Blog, Customer Service, Social Media by on August 1, 2012 0 Comments
Customer Comments on Social Media Sites Continue to Increase

And Other Key Findings from the 2012 TCFCR Social Media Benchmarking Study One in four consumers who contact a consumer affairs department to either register a complaint or ask a question are also posting comments on social media sites. This is a significant increase compared to a year ago when the number was one in …Continue Reading