Tag: Return Counter

Should Sales Associates Be Penalized for Customer-Friendly Return Policies?

Should Sales Associates Be Penalized for Customer-Friendly Return Policies?

Nordstrom, Macy’s, Bed Bath & Beyond and now Amazon have policies in place making it easy for customers to return merchandise. A New York Times June 13th article focused on those liberal return policies and how sales associates are being penalized because customers are sometimes abusing the system.  So the questions are: Should customers be …Continue Reading

10 Tips for Turning the Return Counter into a ‘Welcomer‘ Counter

Filed in Blog, Customer Service, Personalizing Service by on December 27, 2011 0 Comments
10 Tips for Turning the Return Counter into a ‘Welcomer‘ Counter

After the holidays, consumers will return or exchange billions of dollars of merchandise. No one enjoys the return process; they may feel guilty about bringing back a gift a loved one carefully selected, dread the long lines and/or be anxious about grumpy customers and clerks. Smart retailers will realize that the Return Counter is an …Continue Reading