Tag: retention

The Keys to Succeed: Eight Tips to Improve Contact Center Morale

Filed in Call Centers, Small and Medium Businesses by on September 8, 2017 0 Comments
The Keys to Succeed: Eight Tips to Improve Contact Center Morale

Being on the phone all day and constantly dealing with customers can get tiring after a while and certainly wears on the average person which is why it is more important than ever to invest in improving contact center morale. However, it is important to recognize the importance of a contact center representative’s job, and …Continue Reading

7 Tips to Retain Your Top Contact Center Agents – Free eBook

7 Tips to Retain Your Top Contact Center Agents – Free eBook

Looking for ways to motivate employees and retain top-performing representatives in your call centers? Look no further than TCFCR’s latest eBook: “7 Tips to Retain Your Top Contact Center Agents” for the information you need to succeed. Our extensive research and understanding of employee retention strategies has been broken down into seven easy tips in …Continue Reading

Ask a CX Expert: Keeping Great Employees Afloat [Video]

Ask a CX Expert: Keeping Great Employees Afloat [Video]

This week, our #CXExpert is sharing some #WednesdayWisdom on how to keep your best employees afloat in order to retain their loyal customers.

6 Repeat Business Ideas for Retailers

6 Repeat Business Ideas for Retailers

It’s mid-July 2015 and we are celebrating summer activities; family vacations, picnics and summertime concerts. But as we get ready to move into the fall season, let’s set our sights on some ideas to generate repeat business. The best opportunity for retailers to generate repeat business is for associates to create and build relationships with …Continue Reading

Do You Invite Your Customers to Return?

Filed in Blog, Customer Service, Hospitality by on February 24, 2015 0 Comments
Do You Invite Your Customers to Return?

It’s human nature to be wanted.  You meet someone for the first time and have a great conversation at lunch, dinner or over coffee, the ultimate compliment is when either party says to the other, “Let’s do this again.  And let’s do it soon.” An invitation is motivating. We are hot-wired with mirror neurons to …Continue Reading