Tag: retail customer experience

Retailers Underestimate the Value of the Telephone

Retailers Underestimate the Value of the Telephone

Once upon a time, a very successful department store owner answered the telephone one evening. On the other end of the line was a customer who needed help but the store was already closed. Yes, there was a time when customers could reach, even the owner of a prestigious store, day or night.  That’s When Retailing …Continue Reading

2017 Retail Trends – Free eBook!

Filed in Blog, E-commerce, Ebook, Repeat Business, Retail, Technology by on February 24, 2017 0 Comments
2017 Retail Trends – Free eBook!

TCFCR’s 2017 Retail Trends is now available as a free eBook! In this free retail customer experience eBook authored by Richard R Shapiro, you’ll learn what to expect as a retailer in 2017. 2016 was an exciting year for the retail industry. A parade of innovative options, widgets, and new players wowed consumers and continue …Continue Reading

2017 Retail Trends

2017 Retail Trends

2016 was an exciting year for the retail industry. A parade of innovative options, widgets, and new players wowed consumers and continue to drive a sea change in their preferences and expectations. Online and brick & mortar retailers alike found themselves scrambling to stay relevant and competitive. We’ll see more of the same in 2017, …Continue Reading

10 Reasons Why Retailers Are Struggling

10 Reasons Why Retailers Are Struggling

Retailers are struggling to make a profit.  News articles in the last few months have highlighted stories about Macy’s, Bed Bath & Beyond and the Gap and the difficulties those individual stores are experiencing.  Even at Nordstrom, where customer service is king, has soft sales and their stock is down 42 percent from a year …Continue Reading

Smart Phones – Not So Smart for Retail

Smart Phones – Not So Smart for Retail

Retail purchases were down on Black Friday.  I’m not surprised.  Retailers think that having an app where customers can purchase merchandise whenever, wherever with the push of a key, is cool. It might be cool, but encouraging customers to make purchases on their phone is not the wisest decision. According to Justin Norwood, an IBM …Continue Reading