Tag: retail

Five Ways Ecommerce Stores Can Keep Existing Customers Engaged

Filed in Blog, Customer Experience, E-commerce, Guest Blog by on January 4, 2018 0 Comments
Five Ways Ecommerce Stores Can Keep Existing Customers Engaged

Today we are excited to share a guest post from Johanna Rivard. 5 Ways Ecommerce Stores Can Keep Existing Customers Engaged Did you know that about 571 websites are created every minute of every day? Whether they are directly competing with your start up business or not, there’s a clear message that’s pervading here: the …Continue Reading

Deep CX Thoughts: Episode Nine – Retail Loyalty

Deep CX Thoughts: Episode Nine – Retail Loyalty

In this week’s episode, we draw attention to the fact that despite having the latest technology, only retail stores with dedicated associates who wish to help customers will see high return rates. #DeepCXThought  

Deep CX Thoughts Episode Seven: Human Story Behind Each Purchase [Video]

Deep CX Thoughts Episode Seven: Human Story Behind Each Purchase [Video]

In this week’s episode, we are sharing a #DeepCXThought highlighting that each purchase a consumer makes has a human element to it. If employees can recognize this human element, they will begin developing meaningful and longstanding relationships with their customers.  

Deep CX Thoughts Episode Six: Passionate Retail Employees [Video]

Deep CX Thoughts Episode Six: Passionate Retail Employees [Video]

With the Holiday Shopping season underway, it is important to recognize that great retail employees are those who naturally care and want to help. Without a desire to provide the best experience for customers, any retail shopping experience will fall flat! #DeepCXThought  

SmartGift: Gift Giving Gets Personal

Filed in Blog, Customer Experience, Customer Service, Retail by on November 27, 2017 0 Comments
SmartGift:  Gift Giving Gets Personal

In June I attended a retail panel discussion at FIT (Fashion Institute of Technology). One of the panelists was Monika Kochhar, CEO and founder of SmartGift.  Monika and her unique concept and service offering got my attention. How many times do we ask ourselves, “I want to get a special gift for that special person …Continue Reading