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Customer Comments on Social Media Sites Continue to Increase

Filed in Blog, Customer Service, Social Media by on August 1, 2012 0 Comments
Customer Comments on Social Media Sites Continue to Increase

And Other Key Findings from the 2012 TCFCR Social Media Benchmarking Study One in four consumers who contact a consumer affairs department to either register a complaint or ask a question are also posting comments on social media sites. This is a significant increase compared to a year ago when the number was one in …Continue Reading