Tag: human connection

Can technology replace the human connection in CX? [Video]

Can technology replace the human connection in CX? [Video]

Think technology can do everything? Perhaps you should reevaluate…we love our Siri, but it’s not the same as interacting with a real person! The human to human connection is key to ensuring quality customer service and repeat business.

Humans Rescue Facebook

Filed in Blog, Technology by on May 8, 2017 0 Comments
Humans Rescue Facebook

Humans to the rescue! Facebook just announced that the company would add 3,000 people (not bots) to the team that polices the site for inappropriate or offensive content, especially live videos the company is encouraging users to broadcast. In 2015, Facebook became the fastest company in the Standard & Poor’s 500 Index to reach a …Continue Reading

How Can Uber Survive? Employ the Human Connection!

Filed in Blog, Customer Experience, Customer Service by on August 29, 2016 0 Comments
How Can Uber Survive?  Employ the Human Connection!

According to Bloomberg, Uber is losing money faster than any technology company ever. Uber lost $1.27 billion in the first half of this year. There are many reasons for   this downslide.  I am an Uber customer and use the car service often.  I think a step to tide the flow of unprofitability is for Uber …Continue Reading

The Retail Customer Connection

The Retail Customer Connection

The new “buzz” is all about the emotional connection in customer service.  I say, yes! Companies should be focused on creating and building relationships.  By forming a human bond, your organization will not only have a volume of happy customers, but customers who need, want you, and will return. Service delivery can easily be replicated. …Continue Reading