Tag: Hospitality

This is For Customers ONLY

This is For Customers ONLY

How many times have you needed to use the bathroom, entered a place of business and were told, “No, this is for customers only?” It has probably happened to all of us. That policy isn’t good for business or people. Last weekend I was with my granddaughter in Great Barrington, MA, enjoying a perfect Saturday …Continue Reading

Technology That Enhances the Customer Experience With the Human Touch Is a Rarity

Technology That Enhances the Customer Experience With the Human Touch Is a Rarity

Carnival Corporation recently announced their Ocean Medallion is on board. Similar to the MagicBand used at Disney, the Ocean Medallion is a device, worn by each passenger, that will enhance customer service, improve efficiency and create a customized personalized experience. I love it, but actually seeing a company utilize technology to enhance the customer experience …Continue Reading

10 Tips For Making Customers Feel Welcome

10 Tips For Making Customers Feel Welcome

Growing up, my dad owned a small retail neighborhood store. From the time I was ten I worked during the holiday season with my dad collecting money at the cash register. I had fun, but more than fun, I got an education. I watched my father interacting with his customers as they came through the …Continue Reading

First Class Really Should Offer First Class Service

First Class Really Should Offer First Class Service

We are excited to share this guest post written by John Patterson. I travel almost every week if I am lucky because most of my consulting is done in the field with my clients. Since I fly so much I have “status” with several airlines and frequently receive an upgrade to “first class”. I really …Continue Reading

My “Waiter for Life” is Moving On

My “Waiter for Life” is Moving On

Iron is our favorite waiter.  He is proud that his name and story appear in my first book, The Welcomer Edge, on page 210.  I wrote about Iron because eight years ago my wife and I had dinner at City Crab & Seafood Company and Iron was our waiter.  The food was not only delicious …Continue Reading