Tag: Holiday Shopping

Deep CX Thoughts Episode Six: Passionate Retail Employees [Video]

Deep CX Thoughts Episode Six: Passionate Retail Employees [Video]

With the Holiday Shopping season underway, it is important to recognize that great retail employees are those who naturally care and want to help. Without a desire to provide the best experience for customers, any retail shopping experience will fall flat! #DeepCXThought  

The Human Touch vs. Self-Checkout

The Human Touch vs. Self-Checkout

Walmart is replacing their self-service checkout this holiday season.  Instead, they are employing people to provide a personal touch and customer service at the point of purchase. I’m happy to hear that at least one retailer recognizes that self-service and reducing costs are not synonymous. Shelly Banjo, a Wall Street Journal reporter, wrote an article …Continue Reading

10 Tips for Turning the Return Counter into a ‘Welcomer‘ Counter

Filed in Blog, Customer Service, Personalizing Service by on December 27, 2011 0 Comments
10 Tips for Turning the Return Counter into a ‘Welcomer‘ Counter

After the holidays, consumers will return or exchange billions of dollars of merchandise. No one enjoys the return process; they may feel guilty about bringing back a gift a loved one carefully selected, dread the long lines and/or be anxious about grumpy customers and clerks. Smart retailers will realize that the Return Counter is an …Continue Reading