Tag: hiring

Deep CX Thoughts Episode Eight: Creating Loyal Customers [Video]

Deep CX Thoughts Episode Eight: Creating Loyal Customers [Video]

Although self-serve and technology may make customer interactions easier, these tools do not create loyalty. Hiring employees who care to help customers and foster a relationship will build out a base of loyal customers who come to you for help time after time. #DeepCXThoughts  

Zappos – Is It Not the Perfect World?

Zappos – Is It Not the Perfect World?

In an article in The Wall Street Journal, 14 percent of Zappos’ employees have resigned after the company implemented a new management structure called Holacracy. This is an interesting statistic. Everyone knows Zappos pays new hires to leave. They only want people to stay and provide service to their customers if they really believe in …Continue Reading

Hire People who are Passionate about Customer Service

Hire People who are Passionate about Customer Service

If I go into a pet store, I expect the people working there to love animals.  That makes sense to me.  Taking care of dogs, cats, birds, and fish can be fun but there are chores involved.  Cleaning out a cage or bathing a dirty dog requires passion.  When a pet storeowner creates a profile …Continue Reading

Would Your Customers Work for Your Company?

Filed in Blog, Customer Service, Hospitality by on November 4, 2014 0 Comments
Would Your Customers Work for Your Company?

Content and satisfied associates make happy customers. When I shop, it’s easy to know if employees are being treated well. An article was written in the Wall Street Journal by Eric Morath, detailing that many retailers are using their Twitter feeds to find prospective hires.  According to Kelly Purves, VP of Human Resources at BevMo, …Continue Reading

7 Tips to Retain Your Best Talent

Filed in Blog by on July 22, 2014 0 Comments
7 Tips to Retain Your Best Talent

My experience in the corporate world taught me it made sense to hire smart people and continue to give them responsibility so there was an opportunity to grow.  Providing financial incentives and allowing time to pursue higher education also contributed to company loyalty.  So, the question: how do you keep your most valued employees from …Continue Reading