Tag: guest blog

Earning Loyalty Through Respect – A Customer Feedback Tale

Earning Loyalty Through Respect – A Customer Feedback Tale

Today we are excited to share with you a guest post from Nate Brown. There are many benchmarks for CX maturity within an organization.  While you may not find this indicator on an executive dashboard, one of the most powerful signs is how a brand responds to customer feedback. Going about my normal life this …Continue Reading

Don’t Blow Up Your Customers

Don’t Blow Up Your Customers

Today we are excited to share with you a guest post from Jana Sedivy. When I was 14 years old, I blew up our kitchen. I don’t mean a small kitchen fire, I mean there was an enormous “BOOM,” and then flames everywhere. To be clear, I’m not a pyromaniac.  It was an accident. I …Continue Reading

Perception Becomes the Customer’s Reality

Perception Becomes the Customer’s Reality

Today we are excited to share with you a guest post by Brad Worthley. Perception is truly the customer’s reality.  Let’s just say you’re driving down the street and you are trying to find someplace to take your significant-other out to lunch.  You pull up in front of a restaurant that you happen to see, …Continue Reading