Tag: Facebook

Humans Rescue Facebook

Filed in Blog, Technology by on May 8, 2017 0 Comments
Humans Rescue Facebook

Humans to the rescue! Facebook just announced that the company would add 3,000 people (not bots) to the team that polices the site for inappropriate or offensive content, especially live videos the company is encouraging users to broadcast. In 2015, Facebook became the fastest company in the Standard & Poor’s 500 Index to reach a …Continue Reading

Does Facebook’s New Feature Negatively Impact Personalization?

Does Facebook’s New Feature Negatively Impact Personalization?

I have been asked recently to provide my opinion on the biggest customer service challenges affecting organizations today. My number one answer is that consumers want to do business with companies that provide personalized service delivery.  How can companies combine technology with the human-to human touch to create a winning combination? Let’s use Facebook as …Continue Reading

Customer Comments on Social Media Sites Continue to Increase

Filed in Blog, Customer Service, Social Media by on August 1, 2012 0 Comments
Customer Comments on Social Media Sites Continue to Increase

And Other Key Findings from the 2012 TCFCR Social Media Benchmarking Study One in four consumers who contact a consumer affairs department to either register a complaint or ask a question are also posting comments on social media sites. This is a significant increase compared to a year ago when the number was one in …Continue Reading