Tag: endangered customer

Interview With Richard Shapiro About The Audiobook Release Of “The Endangered Customer”

Filed in Blog by on May 15, 2017 2 Comments
Interview With Richard Shapiro About The Audiobook Release Of “The Endangered Customer”

The Endangered Customer: 8 Steps to Guarantee Repeat Business was released as an audiobook in May 2017.  With narration from Scott Brick, we are excited to make this book available on Audible and speak with the author about his latest release. Your latest book, The Endangered Customer: Eight Steps to Guarantee Repeat Business has been out for just about …Continue Reading

Learn About The Endangered Customer by Richard Shapiro [Video]

Filed in Blog by on May 20, 2016 0 Comments
Learn About The Endangered Customer by Richard Shapiro [Video]

Watch Richard Shapiro, author of The Endangered Customer: Eight Steps to Guarantee Repeat Business speak about his newest book.

Press Release: The Demise of Customer Loyalty

Filed in Blog, Press by on February 1, 2016 0 Comments
Press Release: The Demise of Customer Loyalty

RICHARD SHAPIRO, CUSTOMER RETENTION GURU, EXPLAINS THE DEMISE OF CONSUMER LOYALTY AND PRESCRIBES SURVIVAL STRATEGIES TO ENSURE REPEAT BUSINESS Berkeley Heights, NJ (February 1, 2016)—The Center For Client Retention announced the publication of The Endangered Customer: 8 Steps to Guarantee Repeat Business, a new book by company founder and president Richard Shapiro. “The loyal customer …Continue Reading