Tag: Ebook

2017 Customer Experience Trends – Free eBook!

2017 Customer Experience Trends – Free eBook!

TCFCR’s 2017 Customer Experience Trends is now available as a free eBook! In this free customer experience eBook authored by Richard R Shapiro, you’ll learn what to expect in 2017. Innovation that lets firms reach out and touch their customers is moving at warp speed, building on expectations that were unthinkable just five years ago. …Continue Reading

Best Practices In Surveying – Free Ebook

Filed in Blog by on January 18, 2013 0 Comments
Best Practices In Surveying – Free Ebook

What are the best practices in surveying?  This is one of the questions we get asked most frequently from our prospects and clients.  Understanding how to administer a survey, asking the right questions and soliciting feedback from the right people is essential to the entire survey process.  But where do you start? A well designed …Continue Reading