Tag: Ebook

7 Tips to Retain Your Top Contact Center Agents – Free eBook

7 Tips to Retain Your Top Contact Center Agents – Free eBook

Looking for ways to motivate employees and retain top-performing representatives in your call centers? Look no further than TCFCR’s latest eBook: “7 Tips to Retain Your Top Contact Center Agents” for the information you need to succeed. Our extensive research and understanding of employee retention strategies has been broken down into seven easy tips in …Continue Reading

13 Tips to Turn First Time Shoppers Into Repeat Customers – Free eBook

13 Tips to Turn First Time Shoppers Into Repeat Customers – Free eBook

Our latest eBook “13 Tips to Turn First Time Shoppers Into Repeat Customers,” will give you all of the advice you need to find first time customers and turn them into loyal brand followers. From suggestions on how to train in-store staff, to information on how to properly follow up with customers after their initial …Continue Reading

2017 Customer Experience Trends – Free eBook!

2017 Customer Experience Trends – Free eBook!

TCFCR’s 2017 Customer Experience Trends is now available as a free eBook! In this free customer experience eBook authored by Richard R Shapiro, you’ll learn what to expect in 2017. Innovation that lets firms reach out and touch their customers is moving at warp speed, building on expectations that were unthinkable just five years ago. …Continue Reading

Best Practices In Surveying – Free Ebook

Filed in Blog by on January 18, 2013 0 Comments
Best Practices In Surveying – Free Ebook

What are the best practices in surveying?  This is one of the questions we get asked most frequently from our prospects and clients.  Understanding how to administer a survey, asking the right questions and soliciting feedback from the right people is essential to the entire survey process.  But where do you start? A well designed …Continue Reading