Tag: cx

Ask A CX Expert: Thoughts on Amazon’s Whole Foods Purchase [Video]

Ask A CX Expert: Thoughts on Amazon’s Whole Foods Purchase [Video]

Listen to our #CXExpert and what he has to say about Amazon.com and its purchase of Whole Foods Market. It will be interesting to see how this effects the #CX when shopping in store. Share this video with your friends so we can hear their thoughts!  #retail 

Can technology replace the human connection in CX? [Video]

Can technology replace the human connection in CX? [Video]

Think technology can do everything? Perhaps you should reevaluate…we love our Siri, but it’s not the same as interacting with a real person! The human to human connection is key to ensuring quality customer service and repeat business.

Five Things You Must Know About The Future Of Customer Experience Management

Five Things You Must Know About The Future Of Customer Experience Management

Today we are excited to share with you a guest post from Peter Lavers. In my 35-year career of both client-side and consultancy experience I have learned a lot about customer experience and loyalty management. The most important thing I’ve learned is to KEEP LEARNING! I have long argued that the customer experience should be …Continue Reading