Tag: cx expert

Ask a CX Expert: Surprise the Customer in Good Ways [Video]

Ask a CX Expert: Surprise the Customer in Good Ways [Video]

This week our #CXExpert discusses one of the final steps from his book The Endangered Customer: 8 Steps to Guarantee Repeat Business, which is surprising the customer in good ways. Don’t you love it when you’re pleasantly surprised by a company or brand? #customerservice #cx 

Ask a CX Expert: Subscription Services [Video]

Filed in Customer Experience, Customer Service by on July 19, 2017 0 Comments
Ask a CX Expert: Subscription Services [Video]

Check out what our CX Expert has to say about customer service on subscription-based services. For more information, read his blog post this week that goes into even more detail at http://tcfcr.com/6-tips-to-retain-subscription-services-cu…/