Tag: CX Beat

CX Beat: Reducing Customer Effort to Improve Brand Loyalty

CX Beat: Reducing Customer Effort to Improve Brand Loyalty

This month, our CX Beat post is focusing on articles that deal with the topic of customer effort. In the world of customer service, much talk centered on reducing customer effort in order to make experiences simpler, easier, and more enjoyable for the customer. Between the three articles we highlight here, readers can see that …Continue Reading

Stop Asking: Investing In Customer Experience IS Worth It

Filed in Blog, Customer Experience, Customer Service, CX Beat by on September 14, 2017 0 Comments
Stop Asking: Investing In Customer Experience IS Worth It

This week, our CX Beat rounds up some interesting customer service articles all focusing on how different industries are experimenting with customer experience investment and how important that investment is in order to remain competitive in today’s challenging business landscape. From one company that is investing in the latest technology to test customer experience, to …Continue Reading