Tag: customer service

Deep CX Thoughts Episode Eight: Creating Loyal Customers [Video]

Deep CX Thoughts Episode Eight: Creating Loyal Customers [Video]

Although self-serve and technology may make customer interactions easier, these tools do not create loyalty. Hiring employees who care to help customers and foster a relationship will build out a base of loyal customers who come to you for help time after time. #DeepCXThoughts  

Earning Loyalty Through Respect – A Customer Feedback Tale

Earning Loyalty Through Respect – A Customer Feedback Tale

Today we are excited to share with you a guest post from Nate Brown. There are many benchmarks for CX maturity within an organization.  While you may not find this indicator on an executive dashboard, one of the most powerful signs is how a brand responds to customer feedback. Going about my normal life this …Continue Reading

Deep CX Thoughts Episode Six: Passionate Retail Employees [Video]

Deep CX Thoughts Episode Six: Passionate Retail Employees [Video]

With the Holiday Shopping season underway, it is important to recognize that great retail employees are those who naturally care and want to help. Without a desire to provide the best experience for customers, any retail shopping experience will fall flat! #DeepCXThought  

2018 Retail Trends-Free eBook!

Filed in Blog, Customer Experience, Customer Service, Ebook, Retail by on November 14, 2017 0 Comments
2018 Retail Trends-Free eBook!

TCFCR’s 2018 Retail Trends is now available as a FREE eBook, which can easily be downloaded onto your computer or favorite mobile device for easy browsing ability. In this customer experience eBook authored by Richard Shapiro, retailers will learn how to stay ahead of trends in the coming year and what customers look for in …Continue Reading

CX Beat: Reducing Customer Effort to Improve Brand Loyalty

CX Beat: Reducing Customer Effort to Improve Brand Loyalty

This month, our CX Beat post is focusing on articles that deal with the topic of customer effort. In the world of customer service, much talk centered on reducing customer effort in order to make experiences simpler, easier, and more enjoyable for the customer. Between the three articles we highlight here, readers can see that …Continue Reading