Tag: customer service

Ask a CX Expert: CX In The Age of Self-Serve and A.I. [Video]

Ask a CX Expert: CX In The Age of Self-Serve and A.I. [Video]

This week, our #CXExpert discusses the benefits of integrating technology into the customer experience. However, companies need to continue instilling the human connection through their high-tech offerings.

Why Your Sales Team Needs to Be Trained in Customer Service

Why Your Sales Team Needs to Be Trained in Customer Service

Today we are excited to share with you a guest post from Jason Karaman. Sales and customer service are often thought of as separate entities and in a certain sense, they are. On the surface, sales personnel have the goal of maximizing the company revenue by selling more and gaining new customers. On the other hand, …Continue Reading

Deep CX Thoughts: Episode One (Creating Customer Connections) [Video]

Deep CX Thoughts: Episode One (Creating Customer Connections) [Video]

In our first episode of Deep CX Thoughts, we share some insight on how to teach associates to always strive for improving relationships with customers. Check it out and let us know any #DeepCXThoughts you’d like to see featured!

Ask A CX Expert: The Welcomer Edge [Video]

Ask A CX Expert: The Welcomer Edge [Video]

This week, our #CXExpert is sharing some #WednesdayWisdom on what it means to be a true Welcomer in the customer experience world.

Stop Asking: Investing In Customer Experience IS Worth It

Filed in Customer Experience, Customer Service, CX Beat by on September 14, 2017 0 Comments
Stop Asking: Investing In Customer Experience IS Worth It

This week, our CX Beat rounds up some interesting customer service articles all focusing on how different industries are experimenting with customer experience investment and how important that investment is in order to remain competitive in today’s challenging business landscape. From one company that is investing in the latest technology to test customer experience, to …Continue Reading