Tag: customer experience

How Smaller Ecommerce Brands Handle Customer Service & What You Can Learn

How Smaller Ecommerce Brands Handle Customer Service & What You Can Learn

Today I am excited to share with you a guest post from Patrick Foster. Smaller ecommerce brands can’t compete on price, so they often compete on experience instead. Niche stores rely on visual social media, irreverent product copy, intriguing packaging, and exceptional customer experiences to improve brand engagement and client retention rates.  People-powered ecommerce businesses …Continue Reading

Interview With Richard Shapiro About The Audiobook Release Of “The Endangered Customer”

Filed in Blog by on May 15, 2017 0 Comments
Interview With Richard Shapiro About The Audiobook Release Of “The Endangered Customer”

The Endangered Customer: 8 Steps to Guarantee Repeat Business was released as an audiobook in May 2017.  With narration from Scott Brick, we are excited to make this book available on Audible and speak with the author about his latest release. Your latest book, The Endangered Customer: Eight Steps to Guarantee Repeat Business has been out for just about …Continue Reading

7 Tips to Turn First Time Shoppers Into Repeat Customers

7 Tips to Turn First Time Shoppers Into Repeat Customers

Brick & mortar retailers are complaining about the dramatic reduction in customer traffic.  But, very few companies have a plan in place to turn a first time shopper into a repeat customer. In fact, most companies don’t have that concept, creating repeat business, front and center as a vital piece of their overall approach.  Most …Continue Reading

When Did Uber’s Rating System Become Worthless?

When Did Uber’s Rating System Become Worthless?

When I first starting using Uber in 2015, I wrote a blog about how surveys are a waste of time unless the ratings have validity. Now, two years later, it is confirmed, in my opinion as a loyal Uber patron, that Uber ratings are worthless. Have you ever requested an Uber and noted that the …Continue Reading

Retailers are making a huge mistake; 7 tips to fix it

Retailers are making a huge mistake; 7 tips to fix it

It’s not a future trend anymore; shoppers are purchasing online and picking up products in a physical store. It’s an easy and convenient way for a brand to provide instant gratification.  The e-commerce shopper is now present at your physical store.  What is the next step?  This is a golden opportunity for a retailer to …Continue Reading