Tag: contact centers

Retailers Should Have Hired Consumer Affairs Executives Years Ago to Bridge Brick & Mortar and E-commerce

Retailers Should Have Hired Consumer Affairs Executives Years Ago to Bridge Brick & Mortar and E-commerce

A hidden gem is something which is extremely outstanding and not many people know about.  The Consumer Affairs departments within major consumer product companies is one such gem. If retailers had included Consumer Affairs executives in strategy sessions to discuss how to add e-commerce to their mix, e-commerce never would have been set up as …Continue Reading

8 Steps to Add Passionate Customer Service to Your E-commerce Business

8 Steps to Add Passionate Customer Service to Your E-commerce Business

When top management determines that any organization must become more customer-centric, immediately a search begins on the Internet for, “passion for customer service.” Most execs don’t think of “passion” as a component of e-commerce sites, but they should. Of course a computer, mobile device or app will always be mechanical and therefore cannot in and …Continue Reading

Is Paying a “Problem Solver” to Contact your Call Center the First Sign of Trouble?

Is Paying a “Problem Solver” to Contact your Call Center the First Sign of Trouble?

If I were to take a survey of any random group of customers, there is no doubt that #1 on the list of major frustrations and aggravation is when a customer must call customer service to fix a problem or resolve an issue.  Blood pressure rises to the point of boiling too many times and …Continue Reading

The ideal workplace for the ideal call center reps

The ideal workplace for the ideal call center reps

Making sure your representative are trained as Welcomers is only part of the process; you need to make sure the workplace is conducive to their potential as well. Watch our Welcomer Tip of the Month to find out some quick and simple tips for customer engagement! Providing excellent customer service is key to business success. …Continue Reading

5 Reasons to Pay Employees to Stay, Not to Go

Filed in Blog, Customer Service by on July 8, 2014 0 Comments
5 Reasons to Pay Employees to Stay, Not to Go

The New York Times ran an article on July 3rd titled:  Paying Employees to Stay, Not to Go. Its focus was that some fast-food chains are discovering the advantages of offering workers better wages and the result is less turn over. The article accented the subject of minimum wage and how Boloco Burrito restaurants in …Continue Reading