Tag: communication

Beginning Client Communication Tips [8 Helpful Tips]

Filed in Blog, Customer Experience, Customer Service by on January 10, 2019 0 Comments
Beginning Client Communication Tips [8 Helpful Tips]

Today we are excited to share with you a guest post by Danielle Adams. Mastering good client communication is the first step to a great relationship, but it’s also important to show client appreciation through gifts, letters, and thoughtful activities. Check out these great client communication tips and show your clients how much you care …Continue Reading

Are contact center representatives loyal to their brand?

Filed in Blog, Customer Service by on October 15, 2013 0 Comments
Are contact center representatives loyal to their brand?

According to the 3rd Annual Contact Center Communication and Connection Study, conducted by The Center For Client Retention, the answer is yes. Agents are connected to the brand they represent and enjoy speaking to customers about the company’s products and innovations.  However, there is a BUT; the representatives feel left out of any decision-making process …Continue Reading

6 Customer Service Suggestions For Handling A Crisis

Filed in Blog, Customer Service, Hospitality, Social Media by on November 28, 2012 0 Comments
6 Customer Service Suggestions For Handling A Crisis

Unfortunately, so many of us, both personally and from a small business perspective, don’t plan for a crisis. While most major corporations have elaborate back-up plans and systems to replicate their processes in other locations, the majority of businesses have none. Whether a company is a Fortune 100 corporation or a neighborhood store or restaurant, …Continue Reading

5 Ways To Build Loyalty Via Your E-Commerce Site

Filed in Blog, Personalizing Service by on July 25, 2012 0 Comments
5 Ways To Build Loyalty Via Your E-Commerce Site

Most businesses understand the importance of creating and nurturing customer relationships to build loyalty. Many companies do an effective job of establishing rapport and making customers feel welcomed during face-to-face and telephone interactions. But, when it comes to e-commerce and online shopping, the vast majority of companies just go through the motions of completing the …Continue Reading

Why Don’t We Just Pick up the Phone?

Filed in Blog, Personalizing Service by on April 25, 2012 0 Comments
Why Don’t We Just Pick up the Phone?

Based on the title of this blog post, you are probably thinking that I’m going to write about why companies don’t pick up the phone fast enough, or at all. That’s not what this blog is about. While I feel that the personalization of service is slowly vanishing, I also think that too many of …Continue Reading