Tag: coaching

Coaching Call Center Reps For Success

Coaching Call Center Reps For Success

Welcomers make more than great call center agents, they also excel in leadership positions.  A Welcomer as a leader or coach will encourage all call center representatives to be more welcoming, this video gives you tips on how to coach your agents for success. Watch our Welcomer Tip of the Month to find out some …Continue Reading

Use Your Quality Monitoring for Good

Filed in Blog, Call Centers, Customer Service by on March 26, 2013 0 Comments
Use Your Quality Monitoring for Good

Every call center manager wants his or her employees to do a good job and function at a high level. A determining factor in this is an employee’s level of motivation. As call center leaders, you want your agents to be highly motivated. How can this be achieved? Money can certainly work as a motivator, …Continue Reading

13 Tips To Becoming A Welcomer

13 Tips To Becoming A Welcomer

    To get you started in 2013, here are 13 tips to becoming a Welcomer! Don’t think of helping a customer as the end of a transaction, but as the start of a customer’s lifelong retention journey. At the very least, you should train associates that one-word answers are not acceptable. More important than …Continue Reading

Customer Service Skills Coaching Activity or Coaching Results?

Customer Service Skills Coaching Activity or Coaching Results?

Today I’d like to share with you a guest blog post from Melissa Kovacevic, President and Founder of CommPlan Consulting. Melissa consults with Contact Center and Customer Service management on ways to improve People, Process and Technology and specializes in Coaching with Coaches A Quality Assurance Manager I once worked with had a great explanation …Continue Reading