Tag: building relationship

Deep CX Thoughts: Episode Two (Customer Questions)

Deep CX Thoughts: Episode Two (Customer Questions)

This week we are sharing a #DeepCXThought about dealing with questions from customers. Each time a customer asks a question or raises a concern, think of it as an opportunity to build upon and solidify your relationship with them.  

Ask a CX Expert: Establishing the Human Connection [Video]

Ask a CX Expert: Establishing the Human Connection [Video]

This week our #CXExpert is delivering some #WednesdayWisdom focused on establishing a human connection with your customers. What are your thoughts?

The Phone: The Most Effective Way to Communicate

The Phone: The Most Effective Way to Communicate

We email, text, chat during the course of the business day; it’s faster, easier, perhaps more efficient than a phone call.  I realized I can count the number of calls I receive from clients and even friends on one hand.  Are we missing a golden opportunity to connect and build strong relationships when we don’t …Continue Reading