Tag: book review

The CX Circle: Insights from Everybody Lies

Filed in Blog, Customer Experience, CX Circle, Technology by on December 14, 2017 0 Comments
The CX Circle: Insights from Everybody Lies

To finish out the CX Circle year, we chose to read Everybody Lies: Big Data. New Data. And What The Internet Can tell Us About Who We Really Are by Seth Stephens-Davidowitz. When we first picked up the book, we thought it would be primarily about personal data and how it can be used to …Continue Reading

The CX Circle: Insights from Sensemaking

The CX Circle: Insights from Sensemaking

For our next installment of the CX Circle Book Club, our team read Sensemaking: The Power of the Humanities in the Age of the Algorithm by Christian Madsbjerg. While the book was only published this year, the points that are made present a new way to look at issues that has been occupying debates around …Continue Reading

Customer Value Investment by Gautam Mahajan: A Tool to Understand Customer ROI

Filed in Blog, Customer Experience, Customer Service by on August 28, 2017 0 Comments
Customer Value Investment by Gautam Mahajan: A Tool to Understand Customer ROI

What exactly is the value of a customer?  Most companies do not understand this concept or its value.  Associates who work for companies on the frontline somewhat get it, but in reality they do not see the customer as an asset that can either be increased or diminished over time. Gautam Mahajan published Customer Value …Continue Reading

The CX Circle: Insights from The Tipping Point

The CX Circle: Insights from The Tipping Point

As part of our CX Circle book club, for the month of August we read The Tipping Point by Malcolm Gladwell. While the book was published more than 10 years ago, the points that are made are still highly relevant in any business environment today. Read on to see what the TCFCR team thought about …Continue Reading

Book Review: Dealstorming by Tim Sanders

Filed in Blog, Customer Experience by on April 27, 2016 0 Comments
Book Review: Dealstorming by Tim Sanders

In Tim Sanders’ latest book Dealstorming, he shares practical advice and relevant stories to help anyone in sales be more effective.  The book begins by building a case for sales collaboration, then provides the reader with a step-by-step approach to what he has coined as “dealstorming.”  The concept of dealstorming is more than a new …Continue Reading