Tag: big data

The CX Circle: Insights from Everybody Lies

Filed in Blog, Customer Experience, CX Circle, Technology by on December 14, 2017 0 Comments
The CX Circle: Insights from Everybody Lies

To finish out the CX Circle year, we chose to read Everybody Lies: Big Data. New Data. And What The Internet Can tell Us About Who We Really Are by Seth Stephens-Davidowitz. When we first picked up the book, we thought it would be primarily about personal data and how it can be used to …Continue Reading

Using Big Data and Analytics to Make Better Decisions

Filed in Blog, Customer Service by on June 9, 2014 0 Comments
Using Big Data and Analytics to Make Better Decisions

Today I am delighted to share a guest post by Bob Thompson, author of Hooked on Customers. What makes big data most interesting to me is the new types of information such as website clickstream data, social media posts, video surveillance feeds, and even sensor data from consumer products. These new forms of data definitely …Continue Reading

Data, data, & data – oh my! Day 1 of the SOCAP 2013 Symposium

Filed in Blog, Call Centers, Customer Service, Hospitality by on April 30, 2013 0 Comments
Data, data, & data – oh my!  Day 1 of the SOCAP 2013 Symposium

I have been lucky enough to attend the SOCAP 2013 Symposium in New Orleans.  The theme for the Symposium is big data and to me, it’s like Christmas in April!  As a big fan of data, I have been loving every moment of the presentations and panels. For those who aren’t able to attend, here …Continue Reading