Tag: best practices for retail

The Human Touch vs. Self-Checkout

The Human Touch vs. Self-Checkout

Walmart is replacing their self-service checkout this holiday season.  Instead, they are employing people to provide a personal touch and customer service at the point of purchase. I’m happy to hear that at least one retailer recognizes that self-service and reducing costs are not synonymous. Shelly Banjo, a Wall Street Journal reporter, wrote an article …Continue Reading