Tag: artifical intelligence

Ask a CX Expert: CX In The Age of Self-Serve and A.I. [Video]

Ask a CX Expert: CX In The Age of Self-Serve and A.I. [Video]

This week, our #CXExpert discusses the benefits of integrating technology into the customer experience. However, companies need to continue instilling the human connection through their high-tech offerings.

Delivering Service with An Artificial Intelligence Touch

Delivering Service with An Artificial Intelligence Touch

In 2004, futurist Erwin Van Lun, CEO and founder of Chatbot.org, predicted that all Fortune 1000 Business-2-Consumer companies would employ speaking artificial characters in 2015, in order to automate their conversations with consumers in an interactive spoken dialogue. Across its top 10 strategic technology trends for 2015, Gartner identified the advent of intelligence everywhere as …Continue Reading